Collaborative redesign to streamline workflows

In order to improve the Translation Utility Tool, I began by conducting discovery sessions with the key users—two team members who handled translation requests. This allowed me to map out their workflows and identify pain points within the current system. We held fortnightly workshops, which enabled continuous feedback and collaboration. These workshops provided a space to explore the team’s needs through methods like the “I like, I wish, I wonder” approach, which generated productive conversations about system features.

Using insights from these sessions, I developed low-fidelity mockups, iterating based on feedback. We explored two main approaches: smart filters and a tree structure for searching and viewing strings. Early prototypes of the smart filter proved inadequate due to the complexity of the data structure, which led us to pivot to the tree structure. Throughout the process, close collaboration with the team ensured that each iteration aligned with their requirements, allowing for quick adjustments to the design.

Boosting efficiency with tailored solutions

The redesigned Translation Utility Tool provided a significantly improved user experience. While the initial concept of smart filters was promising, user testing revealed that the tree structure offered a better overview of the data, more control, and a more intuitive experience for the users. The final design also introduced multiple string selection, improving workflow efficiency.

Key learnings from the project include the importance of fully understanding the data structure from the outset. Unexpected data complexities required several UI pivots during the project, delaying progress slightly. Despite this, access to users for rapid validation helped ensure that each design iteration moved the project forward effectively. Overall, the new tool reduced confusion, streamlined workflows, and resulted in a much more intuitive and visually appealing interface, which users described as “100x better” than the previous version.